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Latest Software
Latest Software News .. released 21.09.2009
Updated software now available for the SD PVR decoder
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MultiChoice are pleased to announce that updated software for the SD PVR decoder is now available for download.
This new software has stability improvements, but also includes the following
changes :
• Full widescreen support
• African Language Soundtrack support
• A change in the default UHF Frequency (from 46 to 63)
• Increase in the number of configurable networks (from 6 to 18)
• Changes to XtraView settings
How will I know if my decoder has the latest software?
• From any video channel, press MENU to go to the Decoder Menu.
• Select Information Central
• Check the “L number” on line 2.
• L23 is the software for the IS7 SD PVR (@ 17 September 2009)
• L12 is the software for the W4 SD PVR (@ 17 September 2009)
How do I download the software?
• From any video channel, press MENU to go to the Decoder Menu
• Select Advanced Options
• Select DSD Upgrade and follow the on-screen instructions. Please do not interrupt the download and wait for normal video & audio to resume. The download should take approximately 30 minutes.
Will my decoder automatically upgrade to the new software?
Although we will “push” the software to your decoder later this month / early October, we cannot guarantee that your decoder will receive it. As a precaution, we recommend that all customers check that their decoders have received the latest software.
What is the impact of the software download?
Video & audio will be unavailable for approximately 30 minutes while the software is downloaded. Please do not interrupt the download and wait for normal video & audio to resume. The downloading of new software does not impact previous settings stored on the decoder (including PG PIN code or reminders).
More on the widescreen feature
MultiChoice broadcasts content in both 4:3 and 16:9 (widescreen) format, however the content may not be best suited to your TV (ie. you may have either a 4:3 or 16:9 TV). Widescreen support allows you to choose the option which best suits your viewing environment. To access the widescreen settings :
• press MENU,
• select Advanced Option,
• select TV Installation,
• enter 9949,
• select Aspect Ratio and follow the on-screen instructions.
First set the ratio of the TV on which you view DStv, ie. either 4:3 (for a normal TV) or 16:9 (for a widescreen TV). Once you have selected the aspect ratio of the TV, select how you would like the opposing content to be displayed.
• If you set the TV Set Aspect Ratio to 4:3, you can select to view 16:9 content as either "Cropped (Partial Picture)" or "Letterbox (Full Picture)".
• If you set the TV Aspect Ratio to 16:9, you can select to view 4:3 content as either "Stretched (Full Picture)" or "Pillarbox (Full Picture)".
While watching TV, you can press SHIFT + TV GUIDE to switch between the four widescreen viewing options.
This will change the viewing on your current channel to the next Aspect Ratio setting. Pressing SHIFT + TV GUIDE again will change to the next setting. You can continue this until you have viewed the 4 options available.
More on the African Language Soundtrack support feature which has been added At the moment, if Zulu is available as one of the Soundtrack options, however the soundtrack pop-up does not indicate this clearly and you need to select the various options (one by one), listen to the audio and then only confirm your choice.
This change ensures that when one of the four African languages is available as a selectable soundtrack, it is clearly indicated on the soundtrack pop-up.
The picture on my TV screen looks funny (people are too wide / heads are cut off / there is a black band above and below / there is a black band on either side).
It may be that the aspect ratio settings on your decoder are incorrect.
While watching TV, you can press SHIFT + TV GUIDE to switch between the four available widescreen viewing options.
This will change the viewing on your current channel to the next Aspect Ratio setting. Pressing SHIFT + TV GUIDE again will change to the next setting. You can continue this until you have viewed the 4 options available.
Updated software now available for the 1110 single view decoder
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MultiChoice are pleased to announce that updated software for the 1110 single view decoder is now available for download.
This new software has stability improvements, but also includes the following
changes :
• Full widescreen support
• African Language Soundtrack support
• A change in the default UHF Frequency (from 46 to 63)
• Increase in the number of configurable networks (from 6 to 18)
• A software alert when powering up the decoder (if newer software is available)
• Changes to XtraView settings
How will I know if my decoder has the latest software?
• From any video channel, press MENU to go to the Decoder Menu.
• Select Information Central
• Check the “L number” on line 2.
• L14 is the software for the 1110 decoder (@ 17 September 2009)
How do I download the software?
• From any video channel, press MENU to go to the Decoder Menu
• Select Advanced Options
• Select DSD Upgrade and follow the on-screen instructions. Please do not interrupt the download and wait for normal video & audio to resume. The download should take approximately 30 minutes.
Will my decoder automatically upgrade to the new software?
Although we will “push” the software to your decoder later this month, we cannot guarantee that your decoder will receive it. As a precaution, we recommend that all customers check that their decoders have received the latest software.
What is the impact of the software download?
Video & audio will be unavailable for approximately 30 minutes while the software is downloaded. Please do not interrupt the download and wait for normal video & audio to resume. The downloading of new software does not impact previous settings stored on the decoder (including PG PIN code or reminders).
If you have an XtraView installation, viewing on the secondary decoder may be interrupted while you download the software on the primary decoder.
When will similar software be released for the other single view decoders?
This software has now been released for the UEC 720, UEC 720i, UEC 910, UEC 933 and UEC 990 single view decoders. The UEC 642, UEC 645, UEC 660, ADB 9876B, ADB 977,
ADB 988 and ADB 988i are not capable of receiving this new software. MultiChoice are no longer actively developing software for these older models, however, support for these models is still available.
More on the widescreen feature MultiChoice broadcasts content in both 4:3 and 16:9 (widescreen) format, however the content may not be best suited to your TV (ie. you may have either a 4:3 or 16:9 TV). Widescreen support allows you to choose the option which best suits your viewing environment. To access the widescreen settings :
• press MENU,
• select Advanced Option,
• select TV Installation,
• enter 9949,
• select Aspect Ratio and follow the on-screen instructions.
First set the ratio of the TV on which you view DStv, ie. either 4:3 (for a normal TV) or 16:9 (for a widescreen TV). Once you have selected the aspect ratio of the TV, select how you would like the opposing content to be displayed.
• If you set the TV Set Aspect Ratio to 4:3, you can select to view 16:9 content as either "Cropped (Partial Picture)" or "Letterbox (Full Picture)".
• If you set the TV Aspect Ratio to 16:9, you can select to view 4:3 content as either "Stretched (Full Picture)" or "Pillarbox (Full Picture)".
While watching TV, you can press SHIFT + TV GUIDE to switch between the four widescreen viewing options.
This will change the viewing on your current channel to the next Aspect Ratio setting. Pressing SHIFT + TV GUIDE again will change to the next setting. You can continue this until you have viewed the 4 options available.
More on the African Language Soundtrack support feature which has been added At the moment, if Zulu is available as one of the Soundtrack options, however the soundtrack pop-up does not indicate this clearly and you need to select the various options (one by one), listen to the audio and then only confirm your choice.
This change ensures that when one of the four African languages is available as a selectable soundtrack, it is clearly indicated on the soundtrack pop-up.
The picture on my TV screen looks funny (people are too wide / heads are cut off /
there is a black band above and below / there is a black band on either side).
It may be that the aspect ratio settings on your decoder are incorrect.
While watching TV, you can press SHIFT + TV GUIDE to switch between the four available widescreen viewing options.
This will change the viewing on your current channel to the next Aspect Ratio setting. Pressing SHIFT + TV GUIDE again will change to the next setting. You can continue this until you have viewed the 4 options available.
Updated software now available for the 990 single view decoder
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MultiChoice are pleased to announce that updated software for the 990 single view decoder is now available for download.
This new software resolves an issue reported by some customers where the decoder responded to the remote controls of other devices.
How will I know if my decoder has the latest software?
• From any video channel, press MENU to go to the Decoder Menu.
• Select Information Central
• Check the “L number” on line 2.
• L19 is the software for the 990 decoder (@ 17 September 2009)
How do I download the software?
• From any video channel, press MENU to go to the Decoder Menu
• Select Advanced Options
• Select DSD Upgrade and follow the on-screen instructions. Please do not interrupt the download and wait for normal video & audio to resume. The download should take approximately 30 minutes.
Will my decoder automatically upgrade to the new software?
Although we will “push” the software to your decoder later this month, we cannot guarantee that your decoder will receive it. As a precaution, we recommend that all customers check that their decoders have received the latest software.
What is the impact of the software download?
Video & audio will be unavailable for approximately 30 minutes while the software is downloaded. Please do not interrupt the download and wait for normal video & audio to resume. The downloading of new software does not impact previous settings stored on the decoder (including PG PIN code or reminders).
Updated software for the HD PVR was released 6 August 2009.
To download the latest software, please follow the steps below :
Reboot the decoder. Wait for full video & audio to resume.
Press MENU to go to the Decoder Menu
Select Advanced Options
Enter 9949
Select DSD Upgrade
Wait for the RED button to appear, then press RED and follow the onscreen instructions.
Warning! Do not interrupt the download process (which could take up to 30 minutes) and wait for full video & audio to resume.
Note:
If the RED button does not appear and your decoder does not have the latest software, please send your contact details and smartcard number to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
To check that you have the latest version of software :
Press MENU to go to the Decoder Menu
Select Information Central
Select Hardware Status
Press the right arrow twice to go to the Loader Status screen
Take note of the value on the 3rd line (Load Ver/Var). The latest version as @ 6 August is 15 / 2.
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